No patient data by default. When an engagement genuinely needs it, we build on BAA-backed vendors and log every path.
Muhammad Qasim Hammad
Founder, Cart Gaze
Founder, Velaire Health
Healthcare Practices Only
The AI front office
and back office
Growth, practice software, billing and the phones.
One team, one contract, and we only work with healthcare.
About Us
Healthcare is
all we do
A test agent on a forwarded line in about three business days.
It reaches your main number only after QA and your sign-off.
It reaches your main number only after QA and your sign-off.
Business days to a test agent
0 days
The stack we
build on
TwilioCal.comGoogle Business ProfileGoogle WorkspaceResendn8nClaudeSupabaseVercelPayload CMS
Services
One agency,
four jobs
Growth, practice software, revenue and the phones. We run all four for practices, and only for practices.
Front office
AI
AI
(01)
Catch every call, answer every patient, and fill every open slot. The phones are where a practice leaks money first.
Growth &
reputation
reputation
(02)
Fill the schedule and protect the name above the door. Reactivation first, because the cheapest patient is one you already treated.
Revenue &
billing
billing
(03)
Eligibility, balances and the claims nobody has time to chase. Marketing that is not tied to collected revenue is a form fill, not a result.
Practice
software
software
(04)
The systems underneath: the site patients book from, the automations between your tools, and one view of what actually happened.
Who We Serve
Aesthetics &
Med-Spa
WHERE IT LEAKS
Consultations convert on speed. A lead that waits an hour for a reply has usually already booked with whoever answered first.
WHAT WE RUN
Speed-to-lead responder, deposits,
consult-to-treatment follow-up
consult-to-treatment follow-up
SPECIALTY
Aesthetics
Primary Care &
Outpatient
WHERE IT LEAKS
A front desk can only do one thing at a time, and the patient at the window comes first. The call rings out, and a same-day request lands in voicemail.
WHAT WE RUN
AI front desk, appointment routing,
missed-call text-back
missed-call text-back
SPECIALTY
Primary care
Dentists &
Orthodontics
WHERE IT LEAKS
Hygiene recall is the biggest single leak. Six-month reminders stop, the column empties, and nobody notices until it is already thin.
WHAT WE RUN
AI receptionist, recall & reactivation,
waitlist backfill
waitlist backfill
SPECIALTY
Dentistry
Dermatology &
Plastic Surgery
WHERE IT LEAKS
High call volume against a small desk. Surgical enquiries and routine rebookings arrive on the same line and get the same wait.
WHAT WE RUN
Call triage, after-hours cover,
digital intake
digital intake
SPECIALTY
Dermatology
Process
From free audit
to live line
Coverage
Nobody is on the desk
at 3am
Calls do not stop when the lights go off. The receptionist takes them, books what it can against your real calendar, and leaves a written record of everything else for the morning.
See how it answersBenefits
Built for you,
owned by you
HIPAA-aware
BAA-backed
No-PHI default
Audit-logged
Compliance is the product
A No-PHI design by default: no medical history, no insurance IDs, no symptoms. When an engagement genuinely needs PHI we build on
BAA-backed vendors, and every patient-data path is audit-logged.
Your playbook, encoded
The system only says and does what you approve: your info, your escalation rules, your tone.
Everything logged
Every call, lead, and action lands in your CRM, and the monthly report shows the real numbers.
What you own, and what you rent
Custom automation gets built on tools in your accounts. The workflows, the data and the logins stay yours, and you keep them if we part ways. The receptionist is the one exception and we would rather say so plainly: it runs on our platform on a monthly plan, so that one you rent.
A marketing OS, custom-built
A data-driven marketing operating system for healthcare practices: campaigns, content, and the numbers that say which of them actually filled the schedule. Built around your specialty, in your accounts.
Digital marketing that feeds it
Search, paid, social and email, run against the same data rather than in four disconnected dashboards.
Features
Thirteen services,
four clusters
Every Cart Gaze service is an AI agent or an automation. Done-for-you for healthcare practices: capture demand, follow up instantly, and run the busywork on tools you can own and keep.
Velaire Health AI Receptionist
An AI receptionist on your number that answers after-hours and overflow calls, handles the routine questions from a script you approve, and books the patient or hands the call to your team.
AI Booking & Reminders
Two-way text and voice scheduling that books from your live calendar, then sends the reminders that keep patients from forgetting the visit.
AI Web & SMS Chat Assistant
A chat agent on your site and over text that answers the routine questions, hours, insurance, directions, then books the patient or hands off to a person.
AI Speed-to-Lead Responder
Replies to web and ad inquiries in under a minute, qualifies the patient, and books them before they call the practice down the road.
Automated Reactivation & Recall
Brings back patients who are overdue for cleanings, annual exams, and follow-ups with recall campaigns that run on their own.
Reviews & Reputation Autopilot
Asks happy patients for a Google review at the right moment, watches for new ones, and drafts the replies, so your local ranking keeps climbing.
Proof
Quietly
in production
You can call the receptionist yourself and hear it answer, and a physician group’s billing runs on a system we built for them. We don’t publish client names; ask on a call and we’ll walk you through both.
Aesthetics and wellness configuration · San Antonio, TX
An AI receptionist you can call right now
LIVE DEMO LINE
A working after-hours line running the same build we ship to practices. It answers, captures who called and why, sends the booking link, and routes anything urgent to a person. It is a demonstration line rather than any practice’s patient line, and it stores no patient health information.
WHAT IT HANDLES
Catches after-hours and overflow calls · Captures the lead, texts the booking link · Routes urgent calls to a real person · Stores no patient health information
Post-acute physician group · 26 facilities
The weekly billing spreadsheet merge, gone
WHAT IT DOES
Twenty-five clinicians each kept their own sheet, and somebody merged all twenty-five by hand before billing saw a number. Now the clinician logs her day in about two minutes on her phone, the system refuses a day whose numbers do not reconcile, a supervisor reviews only what needs a human, and the billing workbook comes out of the frozen record instead of somebody’s inbox.
Custom build · shipped on our own CI
The AI cannot invent a patient visit
WHAT IT DOES
Nothing in the system can create, infer or increment an encounter. Only the clinician can, and that rule is a test that has to pass before anything ships, alongside a real database in CI, migration checks, a threat model and a dated security review.
Boundaries
It knows
what not to say
Ask the AI receptionist a medical question and it won’t improvise. It declines, then hands the caller to a human on your care team. We build that boundary in from the first call.
No medical advice
Clinical questions are declined, not guessed at.
Routed to your care team
A real person picks up anything that needs judgment.
No patient health info stored
PHI stays out of our systems unless a workflow truly needs it.
AWAesthetics & Wellness ClinicAfter hours · AI answering
Should I increase my medication dose?
I can’t give medical advice, but I’ll have a nurse call you back. Want me to book that now?
Declined · routed to the care team
Velaire Health
Every missed call is
a booking you already paid for
After hours, on lunch breaks, mid-treatment: calls go to voicemail and callers book with whoever answers next. Velaire Health puts an AI receptionist on your line that answers, qualifies and books.
1. Free Growth Leak Audit
You run your numbers and see your missed-call leak in two minutes. No pitch unless the number justifies one.
2. Test agent in ~3 business days
Once you approve the script, you hear it answer on a forwarded number. It goes live only after QA.
3. Setup, then month-to-month care
One-time setup $3K–$5K by vertical, then care plans from $599/mo. Cancel when it stops paying.
AWAesthetics & Wellness ClinicAfter hours · AI answering
Hi, do you have any Botox appointments this week?
Happy to help! Are you a new or returning client?
New client
Perfect. I’ll text you our booking link now. What day works best for you?
Lead captured · booking link sent · 11:42 PM
Who We Serve
One playbook,
sixteen specialties
The leaks are the same in every practice: missed calls, cold leads, manual busywork. The build is tailored to how your practice actually runs.
Tools
The stack behind the work
The real stack behind the work: Retell for voice, Twilio for SMS, n8n for automation, Supabase for data, Claude for reasoning, Vercel for hosting.
Get Started
How We Work
The four jobs
we take on
How We Build
Cart Gaze
Reactivation, recall and reviews. The cheapest patient is one you have already treated.
The site patients book from, the automations between your tools, one view of what happened.
Free Audit
Round the clock,
in sixteen specialties
How We Stay Compliant
HIPAA-aware
Every build is designed around clinic privacy rules from the start, not bolted on later.
BAA-backed vendors
Every vendor in the stack, hosting, phone, and workspace, has a signed Business Associate Agreement in place.
No-PHI by default
Protected health information stays out of our systems unless a workflow truly needs it.
Audit-logged
Every call and action is on record, so you have a trail you can hand to compliance.
Commitments
What we
commit to
No patient data by default. The system does not collect medical history, insurance IDs or symptoms, which is what keeps a small practice out of trouble.
No PHI by default
Cart Gaze
You hear the agent before your patients do. A test agent answers a forwarded number first, and it reaches your main line only after QA and your sign-off.
Test before live
Cart Gaze
We work in your accounts, on your data, with your approval on every message the system sends. Nothing gets migrated to us.
Your stack, your data
Cart Gaze
Pricing Plans
We publish our prices
most of this category will not.
most of this category will not.
Growth Leak Audit
See what missed calls and slow follow-up are costing you, built from your own numbers. A personalized report in two minutes.
$0
always freeWhat’s included
- Missed-call leak estimate
- Follow-up gap review
- Personalized PDF report
- No pitch unless numbers justify it
Velaire Health Plans
Missed-call recovery for clinics. You hear a test agent on a forwarded number first; it goes live only after QA and your sign-off.
from $599
/mo + one-time setupWhat’s included
- Recovery $599 · after-hours coverage
- Growth $1,199 · 24/7 + booking workflow
- Pro $1,999+ · multi-location & advanced
- One-time setup $3K–$5K by vertical
Custom Automation
Workflow automations, AI chat and social bots, CRM systems, and conversion websites, scoped to what your practice needs.
Custom
quoted after a scoping callWhat’s included
- Setup and a care plan, sized to the build
- No number until we have seen your systems
- Built in your accounts, so you own it
- HIPAA-aware options for healthcare
Add-ons · priced per clinic
- Bilingual (Spanish): +$249/mo
- Each extra location: +$399/mo
- Insurance verification: +$199/mo
- SMS text-back: +$149/mo
- PMS / EHR booking integration: scoped
Every engagement starts with the free audit, so the numbers make the case, not the pitch.
FAQs
The questions
practices actually ask
Your Velaire Health test agent is usually ready for you to test within about 3 business days of approving the script and call flow, and it goes live on your main line only after QA passes. Custom automation builds usually ship their first working workflow in 2–4 weeks.
No. That’s the point. The automation connects your existing CRM, calendar, phone, and email. We build in your accounts, on your data, with your approval on every message the system sends.
We default to a No-PHI design: the system never collects medical history, insurance IDs, or symptoms. When an engagement genuinely requires PHI, we build on BAA-backed vendors with audit logging, and we’ll tell you plainly what that does and doesn’t cover.
The Growth Leak Audit is free. Velaire Health is a one-time $3K–$5K setup by vertical, then care plans of $599–$1,999+/mo. Custom automation is quoted per build after a scoping call, with no commitment before that.
Yes. After you approve the script, we point a test agent at a forwarded number so you can call in and hear real calls turn into bookings, well before it touches your main line. We also run our own agency on the same systems, so you’re not the experiment.
Care plans are month-to-month. There’s no long contract, and you can stop when it stops paying for itself. The setup is a one-time build that lives in your own accounts, so even if we part ways, you keep the system.
We monitor the system, fix what drifts, and send a monthly report with the real numbers on calls answered, leads captured, and bookings made. If a month doesn’t pay for itself, you’ll see that too.
Contact
Book a
call
E-mail address
qasim@cartgaze.com
Phone number
+1 346-419-9842
Free · no commitment · personal reply in ~2 days
Tell us where to send your Growth Leak self-check: a quick read on the six places practices quietly lose calls, leads, and follow-up.
Want it built on your own numbers? Run the 2-minute calculator and get the estimate from your own call volume.
Run the 2-minute calculatorBook a 15-minute call